Frequently Asked Questions
Everything you need to know about our yarns, embroidery kits, needle minders, and handcrafted supplies.
What is included in your embroidery kits?
Each Pokkie Dot Bobbin embroidery kit includes everything you need from start to finish: premium pre-printed cotton or linen fabric, full skeins of vibrant embroidery floss, high-grade embroidery needles, an easy-to-use bamboo or beechwood hoop, and full-color step-by-step instructions with a stitch guide suitable for all skill levels.
What is a needle minder and how do I use it?
A needle minder is a decorative magnetic accessory that keeps your needle secure when you pause your stitching. Place the decorative enamel piece on the front of your fabric and the second magnet directly behind it. Your needle clings securely to the front magnet, preventing lost needles and poked fingers!
Are your embroidery kits suitable for beginners?
Absolutely! We design our kits with both complete beginners and seasoned stitchers in mind. Our beginner-friendly kits feature pre-printed patterns so there is no transferring required, along with comprehensive visual guides that walk you through each stitch step-by-step.
Where do you source your yarns and fabrics?
We partner with responsible, ethical mills and artisans who prioritize sustainability, natural fibers, and eco-friendly dye processes. Our yarns, threads, and fabrics are hand-selected for premium softness, durability, and vibrant color retention.
How long does shipping take and do you offer free shipping?
Orders are packaged with care and shipped within 1–2 business days from our studio. Standard shipping takes 3–5 business days. We offer FREE SHIPPING on all orders over $50! Tracking details are emailed as soon as your parcel ships.
What is your return and exchange policy?
We want you to love everything you make! Unopened kits and unused materials in their original packaging may be returned within 30 days of delivery. If any item arrives damaged or incomplete, please contact our team and we will gladly make it right.
Still have questions?
Our friendly team is always here to help with needle selection, kit recommendations, or order inquiries.